Privacy Policy

Ottoman Kitchen LLC
Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Ottoman Kitchen LLC (“we,” “us,” or “our”) does not share, sell, rent, or disclose customer opt-in information, including mobile phone numbers and SMS consent records, to any third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data is kept strictly confidential and used only to provide our direct services.

By accessing or using our website, submitting forms, or communicating with us, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information

We may collect information you voluntarily provide, including:

Name
Email address
Phone number
Physical or mailing address
Payment information (when applicable)
SMS, email, and communication opt-in records, including timestamps and consent details

Non-Personal Information

We may automatically collect:

IP address
Browser type and device information
Website usage data and analytics
Cookies and similar tracking technologies

Customer Communication Data

Inquiry and contact form submissions
Catering requests and service details
Customer support communications
Preferences and feedback

2. How We Use Your Information

We use collected information to:

Provide and improve our services
Respond to inquiries and customer requests
Process orders, catering requests, and payments
Communicate service updates, confirmations, and promotions (only with consent)
Maintain records of communication preferences and consent
Improve website performance and user experience
Prevent fraud and ensure security
Comply with legal obligations

3. SMS Messaging & Compliance

SMS Program Description

By opting into our SMS program, you agree to receive text messages related to our services, including:

Order or catering updates
Appointment or inquiry responses
Customer support communications
Important service notifications

Opt-In & Consent

SMS messages are sent only after explicit opt-in
We maintain timestamped records of all consent
We comply with the Telephone Consumer Protection Act (TCPA) and applicable laws

Opt-Out Instructions

Reply STOP to cancel SMS messages at any time
You will receive a confirmation message, and no further texts will be sent unless you re-opt in

Help & Support

Reply HELP for assistance
Or contact us directly at ottomankitchen15@gmail.com or (571) 287-7278

Message & Carrier Information

Message frequency varies based on your interaction
Message and data rates may apply
Carriers are not liable for delayed or undelivered messages

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors providing support services (such as customer service or SMS delivery platforms) is permitted.
All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information only in the following limited circumstances:

Service Providers: Vendors that assist with operations (e.g., payment processing, SMS delivery), bound by confidentiality agreements
Legal Requirements: When required by law or valid legal process
Business Transfers: In the event of a merger or sale, subject to this Privacy Policy

SMS opt-in data and consent are excluded from all sharing, except for message delivery providers.

5. Data Security & Handling

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

Encryption of sensitive data
Secure access controls
Employee training on data protection
Regular system updates and monitoring
Breach response procedures

While we strive to protect your data, no system is 100% secure.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Analyze website traffic
Understand user behavior
Remember preferences
Improve website functionality

You may disable cookies in your browser settings, though some features may not function properly.

7. Your Rights & Choices

You have the right to:

Access, correct, or delete your personal information
Withdraw consent for future communications
Opt out of marketing emails via “unsubscribe”
Opt out of SMS by replying STOP
Request information about how your data is used

To exercise these rights, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. This Privacy Policy applies only to information collected by Ottoman Kitchen LLC.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised effective date.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

Ottoman Kitchen LLC
4300 Chantilly Shopping Center #1N
Chantilly, VA 20151
📞 (571) 287-7278
📧 ottomankitchen15@gmail.com